VELO Ice Cool Mint Strong Slim (Velo Crispy Peppermint) (10 mg/pouch)

Order Confirmation and Dispatch

Upon finalizing your order, you’ll receive an email confirmation to the address you’ve provided, detailing your order’s specifics. We aim to process orders received on business days within a few hours, ensuring dispatch on the same day. Your order will be directed to the address you’ve designated, with our logistics partners including DHL Express Worldwide, and Postnord Recommended First Class ensuring prompt and secure delivery.

Delivery Timeline

Delivery durations are subject to the operational timelines of Postnord and DHL, as well as the postal services in the destination country, which may fluctuate. Occasionally, packages may experience delays, particularly if held up in customs. Should your order be dispatched but not arrive within the expected timeframe, please allow a minimum of 10 days before reaching out for assistance. Once an order departs from our distribution center, we are not liable for delays due to customs or other unforeseen external factors. Given the specific nature of our products (smokeless nicotine pouches), we are unable to accommodate returns. This policy stands even in cases of order cancellation, accidental incorrect ordering, or a change of mind post-purchase. Typically, packages reach their destinations within the following timeframes:

Postnord Recommended First Class: 2-5 days in Europe, 3-7 days in the USA, and 7-14 days in other countries.

DHL Express Worldwide: Next-day delivery in Europe and 3-7 days in other countries.

Customs and Import Regulations

Import duties, taxes, and fees may be applicable to your parcel once it reaches your country, for which you, as the customer, are responsible. These charges are beyond our control and unpredictable by Nordifulfillment.com. As the importer, you must adhere to your country’s regulations and laws regarding the import of our products. In instances of refusal due to local duties, customs rejections based on local laws, or failure to collect the delivery, we cannot offer reshipments or refunds. Orders that are refused, uncollected, seized, or detained by customs are not eligible for refunds or returns, reflecting the perishable nature of our products which prohibits restocking or resale.

Refunds & Returns

Due to the perishable classification of nicotine pouches, we do not accept product returns or offer refunds for returned items. This policy is in place to maintain the highest standards of product integrity and customer satisfaction.